Your refund may be delayed due to the IRS being behind on processing refunds. There are millions of returns that have not been reviewed because COVID-19 has put the IRS so far behind.
In some cases refunds are offset due to:
- Past-due child support;
- Federal agency non-tax debts;
- State income tax obligations; or
- Certain unemployment compensation debts owed to a state (generally, these are debts for (1) compensation paid due to fraud, or (2) contributions owing to a state fund that weren't paid).
Only if you paid for TurboTax using your refund, someone at the helpdesk can see if your refund has been processed and if it has been offset from the amount on your return.
If you paid using a credit card or any other payment method other than the pay with refund option, then TurboTax has no record of your refund.
You can check your refund status online at the IRS Where's My Refund site. You can also call the IRS and speak to a phone representative about your return.
I have been most successful in contacting an agent by calling at 8:00 AM in my time zone. I use the instructions to get to a live person fastest from the IRS Get Human website. My wait time is normally about 20 minutes when I follow the get to a live person fastest directions.
