It's not Turbo tax that closed your account. It's Green Dot! Turbo tax has no control over the turbo card, which is very confusing and annoying.
Green Dot locked my account and cancelled my prepaid card, where my tax refund was deposited. I did what they asked me to do and verified my identity by sending them pictures of the front and back of my driver's license. After doing so; they locked my account and cancelled my prepaid card.
No matter who I talked to at Green Dot; no one could help me. The only thing they tell me is that my account was locked due to fraudulent suspicion. They tell me I need to contact the issuer of the deposit, AKA. the IRS. After contacting the IRS, they told me that they can't help me, because they sent me the money. As far as they know; I could have already spent the money. They have no way to know.
All the IRS can do is do a "refund trace", which could take several months. This is done once they can confirm that the money was never spent. They will not call green dot to confirm that I haven't spent the money.
This is crazy... If only I could find a way to call the green dot headquarters. The only other way Is to contact the local news station. I have seen a few videos, where people in the same situation have contacted the local news station and they were able to reach out to the right people. Unfortunately lower class people don't have access to these people.
Anyways, good luck to everyone in the same boat.
