You and millions of others. The letters are computer generated but the phone must be answered by a human and the IRS is very understaffed due to COVID and has a huge backlog. This has been on TV lately that only 2-5% of calls get answered at all.
You might try booking an appointment at a local IRS office or keep trying.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
