Turbotax only keeps online return for 7 years. so 2013 is likely no longer available.
If you used TurboTax Fee Edition, you will need to purchase PLUS to access prior years' tax returns.
are you in the a/c used to prepare 2013 and 2014. many taxpayers have multiple a/c's.
a/c recovery info
https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-a...
