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After you file
@ Jcatcarmel wrote:Thank you for your reply! I filed via e-file and thought I had hot the big orange button. It would appear when I logged back into my online account it stated it needed more infor from me. It's asking for my AGI and I only received my W-2 from the previous year, where on my W-2 would I find it?
How did you prepare the 2020 return? Please confirm if you used Online TurboTax (web version) or desktop software (CD/download) for your 2020 return.
Are you referring to the 2019 AGI that people use to verify the efiling prior to transmission? That is not on a W-2. The 2019 AGI is on one's 2019 return, on the 2019 Form 1040, Line 8b.
Did you file a return for 2019? If so, did you file it during normal tax filing season last year, or did you file it after October 2020? If you filed a 2019 return after October 2020, you would use a 2019 AGI of 0 for efiling purposes when filing your 2020 return. Also, if you did not file a 2019 return at all, you would use a 2019 AGI of 0.
If you filed a 2019 return, do you have a copy of it to get the 2019 AGI? Did you use Online TurboTax last year? If you used Online TurboTax for a 2019 return, if you are in the same account, it should be at the Tax Home when you scroll down to the section "Your Tax Returns & Documents" and expand that section. If you can't find a 2019 return that was prepared in Online TurboTax, we can tell you how to look for multiple accounts.