Make sure if been forever you mail in a copy that's certified mail. Have it looked over first make sure nothing duplicated, because that can imply extra incomes, on W2 sometimes the Electronic software may capture these too Many times which is probably why turbo taking a break after Covid. This is just a way to get it looked into and also calling.. I know when I uploaded my W2 my pics it reset like 6 times on DL and W2 to get the best picture. I mean seriously 😑 how do we know it didn't duplicate when a software fails to tell us. Also HR block of you file with them they have to fix this! Turbo is at your own risk unless you have their advisors help which costs extra. This is just my opinion. Probably have to track down 3 years with this year upcoming thanks to software and No real people and understaffing... Wonderful, but hey it's a start. Taxes now feel like a car part breaking we have to replace and lookup and see what's what. Wasn't always that Complicated*** they need a new system for real.
-NM good luck
