My tax filings were rejected
Turbotax Deluxe Desktop version
WinPerReleaseMsi v 020.000.1842
STATE REJ001: This state return was rejected because the federal taxing authority has not yet accepted or has rejected the federal return.
FED IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.
I went back to correct, and I checked my 2019 filing, it matches the AGI I entered to turbotax.
I entered it again and you are giving me a msg that says the IRS couldn't confirm my identity. WHA?
More specific, you said that it looks like the AGI amount I used to e-file wasn't a match to what the IRS has on file. HUH?
Well I got my IRS transcript and the Federal Government and my entry on my tt form is correct.
You said you would help me in the email and on the desktop screen but all you are giving me now is Option 2 which is now I have to print and mail and I am super late now.
Is that the extent of the help I get? I bought your product on AMAZON
TurboTax Deluxe 2020 Desktop Tax Software, Federal and State Returns + Federal E-file (State E-file Additional) [Amazon Exclusive] [PC Download]
for $49.99 plus tax
then I paid you $25 plus tax for State efile Order # TTDCDLA151464194
Now i am going to have to purchase stamps and envelope and an ink cartridge for my printer because your software didn't hookup right to the IRS. I am very stressed out now, I have very small budget to work with here and I don't know what the State and Fedss are going to do to my taxes for being late. What happens if they charge me penalties and take it out of my refund?
I feel like you should refund me my monies back. If not, do you have something you could propose that would make me feel okay?
I have already gone through your troubleshooting pages and it doesn't work. There is some kind of glitch.
ps. Pls respond back within a week. That's end of day 8/8/2021
pps. I would of contacted you via email or phone but you're closed on the weekends and I couldn't find an email address for you.
Sincerely,
Fruity
