After you file

Hi I just got the CP567 they asking me to complete a new form W-7

They prefer original documents if yousubmitting a copy the agency that issued or martens the original must certify it because the IRS no longer accepts notarized copies 

All what they are asking was certified with an IRS Acceptance Agent and the documents the right ones so

Why they are asking me to resent the same thing again? Is that normal?

I have the feeling they sent the same letter to everyone no matter what.

At least now I have a case # 
I hope on Monday we can cal them

Anyone with the same experience?

Any suggestions ?