exactly what wording do you get when you use the IRS WMR tool? the IRS is far behind (more than 90 days in some cases) in issuing refunds especially if you filed before Turbotax was updated for tax law changes. if you claimed certain credits using 2019 income, all those returns must be processed manually. Nothing can be done to speed up your refund. Turbotax did not take your money.
1) you filed before tax law changes were reflected in the software - even early filers using a professional had the same issue
2) you enter info to calculate estimated tax payments using the 2019 app which had no way of knowing there would be tax law changed in 2020 or you submitted a w-4 based on pre 2020 tax laws.
https://www.irs.gov/refunds
