TurboTax makes you pay for the download version you already paid for on line.
Turbo|Tax makes you pay for multiple state download version you already paid for on line.
Call TurboTax Support [phone number removed] and request a no charge TurboTax and multiple state download, if multiple state applies. TurboTax will probably try to charge a shipping fee as well.
If you run into issues with no charge, send a complaint to the State Attorney General `office.
