I filed with TT last year and the samething happened. What they did was not add the extra child tax credit form 8812 so I had to file an amended tax return last July. It took until the end of February to get! That was a mess so I wish you all the luck. I filed that Feb. and didn't receive anything until June.... Then filed an amended tax return and didn't get it til Feb of this year...
This year I filed with an outside tax service and got it all within 2 weeks. Good luck to you.
