@meenakshimishra
Did you create those cases with TurboTax Support or with Credit Karma Money Spend Support?
Are you referring to a Credit Karma offer/promo for opening a Credit Karma Money Spend account that may have been offered at your time of filing? If so, and if you met the terms of the conditions (described in a paragraph below), then you'll likely need to contact Credit Karma Support for the Money Spend account. Perhaps there is a Customer Service phone number on the back of the Credit Karma Money Spend Card.
If that's what you are referring to, these are the terms that one user posted in another thread. The following is for those who filed between April 16 and May 17. There was also an earlier similar offer for those who filed prior to April 16.
"To qualify for the Credit Karma $50 Direct Deposit Bonus you must:
(1) open your new Credit Karma Money Spend account from April 16, 2021 through and including May 17, 2021; and
(2) deposit all or part of your federal or state income tax return; and
(3) receive a Qualifying Direct Deposit by June 10, 2021.
If eligible, you will automatically receive the $50 Direct Deposit Bonus in your Credit Karma Money Spend account on June 11, 2021."
" A Qualifying Direct Deposit is one electronic deposit of a regular periodic payment (such as salary, pension, Government Benefits, or other monthly income) made into your Credit Karma Money Spend account."
