Why are you charging me when it is free to do my federal taxes and i didn't need to do my state taxes ,then you added on for some upgrade i never agreed to and i still have not received my refund. My taxes were accepted 3/11/21 and I have heard nothing

Why are you charging me when it is free to do my federal taxes and i didn't need to do my state taxes ,then you added on for some upgrade i never agreed to and i still have not received my refund. My taxes were accepted 3/11/21 and I have heard nothing except threats from turbotax is stealing my bank info and taking money directly from my checking account. Wtf????