After you file

Thank you for that clarification.  They did not receive EIP1 or EIP2.  Since they didn't qualify for EIP1 based on 2019 AGI, but requalified based on 2020 AGI, why would IRS have made such a payment before 2020 was filed?  Very confusing!  Anyway, at lease we now know exactly what the issue is and again I thank you for that.