You cannot call the number on the CP12. It says busy and cannot respond. So basically one is messed up for who knows how long. I have been processing since February 11th 2021. It has been over 16 weeks. They have not even done anything with my 2020 amended return correcting my filing status. That was received April 5th. So, I am at 12 weeks with my 2020 amended return that nothing has been done. As far as my actual 2020 initial filing it was accepted on 2/11/21 and I did not receive partial refund until 6/16/21 - 16 weeks after filing electronically. They deducted the fees for ACA and sent me a CP12. They should have set the PTC to 0 and given me my full refund. Instead they send me a letter to dispute the deduction. RIDICULOUS. They are the ones that should be following their own policies not inconveniencing me. Do it right the first time. This will free staff to go on to other returns. Totally inefficient.
