donmoore94
Returning Member

Turbo tax payment using federal refund

I filed on 4 April 21.  As of today, I still have not received my refund.  I opted to use turbotax and pay for the service using said refund.  

 

I receive this today from intuit:

 

When you filed your 2020 tax return, you chose to use the Refund Processing Service provided by our banking partner. This means that you chose to pay for your TurboTax services (listed below) by deducting them from your expected federal tax refund.

However, at this time our records indicate that the IRS has either reduced or has not issued your 2020 federal tax refund, so there is an outstanding balance for your TurboTax services.

 

This is bad business by Intuit.  I'll pay my fee, but it will be the last time I use TurboTax.  I've been a customer for over 10 years.