Same thing happened to me. Yet TT wants to bill me instead of waiting for my income tax to be processed and then receive their fee as I agreed. I read the fine print of their letter and they should not be doing this at all!! We can't help it if the IRS is backlogged - if they don't want to wait they should not offer that option.
I received incorrect information from a service rep stating that when I signed a document I authorized an ACH withdrawal. That's true, but only if my refund didn't cover the cost. Mine does - whenever I receive it.
