My Federal taxes were submitted and accepted in March 2020. I chose the option to have the funds for TurboTax taken from my refund amount. I have not received my refund yet; the IRS is still processing it yet TurboTax submitted an ACH to receive funds for their fee last week in June. When I called and when I read information which was given to me on the website, the only time there would be an ACH withdrawal is if the refund amount was not sufficient to cover the Turbo Taxes' fee. In addition, I should have received at least three emails alerting me that they would be deducting the funds from my account - I never received any information AT ALL. I was asked if I checked my SPAM account - no I did not because there would be no reason for me to do that.
It's funny they said it might go to SPAM (which it did not) because I just received a letter from TurboTax stating my account is past due. There is no address or phone number to contact them and speak to someone personally - just through the chat. I am very annoyed and distrustful with TurboTax because of this.
