I tried the DoninGA solution and there was a new step at the end which I had to enter option 4 "for all other questions, enter 4". That sent me to what I think would have been an agent, but then they said due to high call volume about the topic I selected, they are unable to handle the call and told me to call back on the next business day. I'll try to make this call early in the morning tomorrow. I submitted on 5/1 so it has been well over 21 days. Very frustrating that this is just a black box without any way to get status or provide feedback.
