the IRS website for refunds is only for 2020 returns. you can go to the IRS website and see if you can get a tax return transcript. No transcript - the IRS hasn't gotten it or hasn't processed it. no way to tell which.
https://www.irs.gov/individuals/get-transcript.
the IRS does have a tax advocate service
https://www.taxpayeradvocate.irs.gov/
warning - they have been so inundated with calls they too might not be able to help.
you may be able to set an appointment to visit an IRS office near you.
If you require face-to-face service at your local IRS office, call 844-545-5640 to schedule an appointment.
Once you make an appointment, you will receive an automated email confirming the day and time of your appointment.
once accepted neither Turbotax nor anyone else receives updates on its status
