Why have I never received my 2019 tax return even though it was filed and the IRS accepted it April 19th 2020?

The TurboTax site account that I have says that it was accepted by the IRS on April 19th of 2020 yet when I go to the IRS website they can't find it. I have never been paid the return amount. When I have called they want information for past returns which I don't have.