@tim2469 wrote:
You are not understanding. I have done exactly the way you just said every time I do it.
There are two ways to do this 1) start with the completed return (which you just described and I've done) or 2) try to amend it without an opened return and see if it imports. I've done #1, which you're describing here an insane number of times, plenty of times with TT help line people guiding me looking at my screen as it fails to populate the 1090x. What is the solution for a bug (or I don't know what TT has done wrong) that can't be solved with these directions? There has to be some way to have someone look at my screen that's not the people from the help line.
There are not 2 ways - only one way. You must start with the original filed return. There is no software error.
You can call customer support for help. I do not believe they have anyway to screenshot with a Mac but you can ask.
There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
