it's not only with Turbotax. millions of taxpayers, including those that used CPA's, lawyers, and other apps have experienced abnormal delays in receiving refunds. some have waited more than 3 months. once your return is accepted, Turbotax (and the same for users of other apps and professional preparers) receives no update on the refund status. all you can do is check your status periodically using the IRS website. as you have found out, even getting through to the IRS is a challenge. the state is a different issue. have you tried calling them?
