I made tax return files with TurboTax online on the due date but the software said I needed to add some info and file it by mail because I didn't earn any money last year, which was impossible to file within the day. It gave me uncompleted files cost me $110 and of course I couldn't use them so asked for the refund.
I called them for the first time and said they'll write me back within 7 business days but after 2 weeks I haven't heard anything so I called again a few days ago. I got answered that I just need to wait.
So am I not qualified to ask for a refund? I wish the software could have told me that I have to mail them on that day before I made the payment. I still haven't heard anything from them but it's been 3 weeks already.
