I filed my tax return 13 weeks ago, and it still says they can't find my return on IRS website!!!

I filed my tax return 13 weeks ago now. When I go on the IRS "Where's my Refund" tool it still says it doesn't exist. 

 

I called and got through to someone on the phone on week 8 and they put me on a long hold and said they in fact have it. The lady said it should show received in a few days and I should receive refund in a few weeks. 

 

It has now been 5 weeks since then, it still does not say received, and nothing is happening. 

 

What is going on? Anyone else in same boat? I am livid because Turbo Tax made me mail it in, I would have filed electronically if I would have known this was going to happen. I have mailed in returns in the past and this has never happened.

 

A lot of us RELY on that tax return to get through. At the rate this is going I won't be getting it until next year.

 

Anyone else having same issue?

 

Can I just file electronically an amended return?