@ Boski1993
Sorry you're having trouble with an auto-debit, but this is mainly a user community forum--not a direct route to TurboTax Support, so they won't see your comments here.
The first paragraph in the FAQ below has a phone number you can use to phone TurboTax Support for help with the auto-debit process such as asking for a deferral.
FAQ: Why was my bank account auto-debited for the TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
Since you mentioned a $30 charge, I assume you used Free Edition with PLUS (29.99). PLUS includes phone support, so you should be able to talk to them.
If you want to go provide feedback to TurboTax about your experience, here's how to reach Intuit Corporate.
You can go to the page at the link below, and just below the page's large title, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
https://www.intuit.com/company/executives/
There is a "Send an email" link with an arrow. It goes to a designated person in the office of the President of Intuit, and they supposedly will assign it to the right team for review.
NOTE: Do NOT send any sensitive personal data since that is regular email--not secure email.
