After you file

You want me to pay the $30.00 for electric filing now because I haven’t gotten my refund yet, when I go to the IRS web site they don’t even see it and said to contact the software company YOU TURBO TAX sent me an email that said it was accepted but they don’t even have it, what the heck is going on?? It’s been since March 13th and why the heck can’t I just email or call you people???

this is crazy.