I had the same issue, I have tried every number/email to contact someone at Turbo Tax to try and delay the debit out of my account and I haven't reached anyone at this point for help with the "Debit Reminder" that they will be taking out and I'm upset as well since I'm single and a mortgage payment due . . . not they they care! I've been waiting 105 days for my tax refund (15 weeks!!) and no one answers on every number I've called to the IRS or their website; "Where's My Refund" sucks because it only says "still in process", you call the number and it says the same thing. When I finally talked to someone in the IRS, after being on hold for 90 minutes, they told me if I didn't receive it in two weeks (which was this past Friday) to call back and that was their answer . . . well that did no good today!!! So for the money we pay/owe Turbotax . . . why don't they help us find out where our refund is . . . I don't want to here "Pandemic" anymore!!! I efiled and I know people that mailed their return USPS and has their refund already! I will have to rethink who I use next year as well!!
