"That "policy" has been in effect for years. Ever since the option to pay the TurboTax account fees with the federal tax refund was offered many, many years ago."
See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
WHO CARES?! YOUR WEBSITE CLEARLY STATES IT WILL BE TAKEN FROM THE REFUND ONCE THE IRS HAS PROCESSED IT. THE IRS HASN'T PROCESSED IT YET, SO CLEARLY THERE SHOULDN'T BE ANY CHARGES YET. YOUR POLICY NEEDS TO BE UPDATED TO CLEARLY INFORM TAXPAYERS IT WILL BE DEDUCTED IF THE IRS DOESN'T SEND IT IN TIME FOR TURBO TAX! (WHAT THEY CALL INSUFFICIENT FUNDS TO COVER THE CHARGES, AS IF MY $7000+ REFUND ISNT ENOUGH TO COVER MY $110.00 CHARGES*)
