TurboTax aka Intuit is another profit driven company that cares very little about its customers. Has TurboTax made an effort to let new users know that their e-filed returns are potentially subject to lengthy delays? Most likely the answer is no. TurboTax and all software entities that enable electronic filling of tax returns have a relationship with the IRS. You just do not wake up overnight and decide I am going to submit millions of electronic returns to the IRS. Its in the IRS interest to have more software companies that enable electronic filling of tax returns. E-filed returns reduces the cost of the IRS processing paper returns. If its past 21 days since you have filed and been accepted, call the IRS or contact the Tax Advocate Service. Additionally if you have a hardship reach out to your local congressional representatives. Your local congressional representatives may have more impact in helping you get your refunds or information per your case with the IRS.
