What should I enter for "Refunds Received for State/Local Tax Returns" at Wage

1. Total Refund Received in 2020,
-- I assume I enter the amount of money for the STATE tax return (i.e., the amount of money that I see for "amount to be refunded in the tax return document" I received this year from last year's tax return(2019 Tax return)?  or is it something else?

 2. Total of all your payments and withholding
--I am not sure where exactly I can find it. Is it something I can find it on 2019 tax return doc or W-2 last year or this year? If so, which section exactly?

Thank you so much!