I did both of those: tried self selected PIN and also Turbo Tax pre populated with last years AGI. It was rejected FIVE TIMES. I tried various scenarios of using my own PIN, using last years PIN, putting AGI in myself (which were the exact same numbers Turbo Tax pre-populated with), changing AGI to 0 as one post suggested. Tried it all. Each rejection came back with those same two errors: PIN and AGI problems. Turbo Tax continually said they checked my return and everything was right and I was ready to file….and it continually came back REJECTED! I finally gave up and printed it out and mailed it in. Additionally, it says to sign back into Turbo Tax and it would walk me through the fix…it did not walk me through any fix because each time I did what was suggested it came back REJECTED. I do not think I will be using TurboTax again. WHY? 1) no option I could find to chat or talk to a human. I did find something about Advantage or Premium but whatever it was did not specify if a human was online or a recorded response and also it stated a 110-min wait; 2) No one should have to spend a cumulative 14 hrs to try to send in a tax return; 3) I noticed in the community forums I was not the only one getting this same response from TurboTax; 4) if it happened this year and I had to mail them in, then clearly if I used TurboTax next year, THAT SAME ERROR IS STILL SITTING IN THERE and would not pre-popoulate correctly next year, thus rejecting an online mailing yet again. 5) having to do them online and MAIL them in defeats the whole purpose.
