@ DoninGA gave you the correct steps to reach the IRS (immediately above), but don't expect it to be easy.
If you filed your 2020 taxes and haven't received your refund, your experience is very common - the IRS is encountering major delays in processing 2020 tax returns, and is almost impossible to reach by phone.
The IRS Where’s My Refund? site is still the best first place to go for information.
The IRS is not able to give you an exact date for receiving your refund. They can only give you the "expected" amount of time it takes for them to process it, but nothing more.
TurboTax has no ability to track your refund or influence how quickly it is processed - only the IRS can do that.
Everything the IRS has to say about refunds is at Tax Season Refund Frequently Asked Questions. If you read this carefully, you will see they are not making any promises.
