Why do you say they aren't processing your return because they need something from you? If you are basing that solely on the "action required" message that is not correct. That is a standard message. My amended return was received May 27, 2020. It was processed May 7, 2021. I received a check in the mail 2 days ago- with interest. If you still feel you need to speak with someone then you need to call right at 7 am if you hope to get through. And prepare to wait on hold for a long time.
