I have tried for over 30 minutes to speak with a human that works at Turbotax without any luck and keep getting a loop of the same automated responses both in chat and via phone. Is anyone else experiencing this?
First, I tried requesting assistance through chat
Second, I requested to speak with an agent in chat and was provided an ID and phone number to call.
Third, when calling it prompts you through an IVR automated service giving you the impression you might speak with someone but the prompts never get you to a human agent but rather go around and around asking the same series of questions. So frustrating!
