So I was just able to get thru on the phone to verify my identity. I took me 3 days of trying at different times of day though. I got thru yesterday at 7 am on the dot, but the rep told me the system for Id verification is not up until 8 am, whatever. Had to go to work so I couldn’t be bothered yesterday. This morning by 705 am I was getting the message that due to call volume try next business day. I decided I’d just call back 10 to the hour every hour assuming as the day went on more workers would log on and be available. 950 call went thru and told me 30-60 minute wait time. Took about 35 minutes before someone came on. Process took about 10 mins. You should have more than your last 2 returns available. I had back to 2015 based on someone else’s suggestion. Her system for doing additional verification using personal family info froze out, so she was able to ask me for info from a few years priors returns to verify me. It’s super frustrating to try and get thru, but persistence is key. Call at 10 to the he every hr. It worked for me finally. Good luck all.
