Would you mind sending a "scrubbed" data file to us so that we can take a look and send to the appropriate department to resolve the error in programming?
We may be able to troubleshoot a workaround for you here in the short run (sometimes this is possible depending on the nature of the issue, though not always). However, the data file is invaluable to us in helping to show the programmers exactly what needs to be fixed.
If you are willing to help us out with this by sending the file, here is how to do so:
- Login to TurboTax and continue to any screen of your tax return.
- Click on Tax Tools in the menu on the left.
- Click on Tools.
- In the box that pops up select "Send File to Agent".
- Write down the six digit code that pops up and post it back here on this thread.
This data file removes all personally identifiable information before sending the data file to a secure server, where we can retrieve it with the code provided. The code is not useful to the public in any way.
Thank you!
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