Unfortunately this did not solve my issue. The number provided is the phone number for “Live Tax Advice” for which you must be a paying member of their services.
I am not looking for advice. I identified an error in their programming and am trying to be helpful. Turbo tax advertises “Maximum Refund Guarantee”.... well, the mathematical error I identified would cost the company a significant amount of money to live up to the guarantee, as this error would impact the majority of the people whom file New York State taxes through their services.
