Why Not Say IRS Is Backed Up?

So many unnecessary  posts questioning why customers haven't received a refund or that the IRS isn't tracking their refund.   Instead Turbo Tax has static statements that say you will get your electronically filed tax refund within 3 weeks.   All those constant updates and never a word that it won't be in 3 weeks.  Meanwhile it creates post after post of customers thinking that their filing has a problem.