If you selected the prepaid card as your refund method. You would have received the Turbo Visa Prepaid Card which is affiliated with Green Dot Corporation. TurboTax did not send any Netspend cards this year. Once you have received your prepaid card, please activate it. This will allow your refund to deposit to the card once it has been processed.
If you have any questions regarding your card please call (888) 285-4169 for assistance.
Here is additional information regarding the Turbo Visa Prepaid Card:
https://ttlc.intuit.com/replies/6394896
