I contacted them ..The customer service only has ability to do and see certain things and because mine is placed on hold due to account closed supposedly it sent a flag and fraud /ID department has to verify my information ..CS can’t even send a referral until after 8/10 weeks of me receiving letter stating my return refund for 2021 ( 3 stimulus is considered 2021 tax season ) is being reviewed was told mine hit a glitch and system is processing as 1040 return also I owe IRS and during calls that’s something each person mentioned I’m sure that sent some alert to account to stall things
