If it is showing still ''in process'' then the IRS has it and only they know the details regarding your specific return. If you want to speak with someone at the IRS, please see this discussion as the user explains how to work with the phone system prompts to get to a live person there.
The Taxpayer Advocate Service (TAS) is aware that taxpayers are experiencing more refund delays this year than usual. Typically, the IRS processes electronic returns and pays refunds within 21 days of receipt. However, the high volume of 2020 tax returns being filed daily, backlog of unprocessed 2019 paper tax returns, IRS resource issues, and technology problems are causing delays. This is due, in part, to the IRS’s need to manually verify large numbers of Refund Recovery Credits (RRCs), as well as Earned Income Tax Credit (EITC) and Advance Child Tax Credit (ACTC) 2019 adjusted income lookback claims. Once a return is processed by the IRS and loaded on to the IRS systems, TAS may be able to assist with delayed refunds if you meet their case criteria. Please review their case criteria tool to determine if TAS may be able to assist.
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