If it shows ''in process'', that means that only the IRS knows what the delay is, unfortunately. They are reviewing something on your return, but that something could be anything. You can either try contacting them or wait for correspondence that will arrive by US mail.
Tax Season Refund Frequently Asked Questions - Link lists possible reasons for the delay.
Here is a link to a thread that details how to go through the automated phone prompts to reach a live representative. The steps may save you some frustration. You can also search for a local IRS office in your area. It may be easier to contact a local representative than using the main phone number. You can use the ''make an appointment'' option even if you have no intention of going to the office, but that may get you a live person on the phone that can provide you some info. They have access to the same information and the appointment lines are usually non-automated (you will get a real person). @Player25
-------------------------------------------------------- If you are unable to find help there, Taxpayer Advocate Services may be able to help.
The Taxpayer Advocate Service (TAS) is aware that taxpayers are experiencing more refund delays this year than usual. Typically, the IRS processes electronic returns and pays refunds within 21 days of receipt. However, the high volume of 2020 tax returns being filed daily, backlog of unprocessed 2019 paper tax returns, IRS resource issues, and technology problems are causing delays. This is due, in part, to the IRS’s need to manually verify large numbers of Refund Recovery Credits (RRCs), as well as Earned Income Tax Credit (EITC) and Advance Child Tax Credit (ACTC) 2019 adjusted income lookback claims. Once a return is processed by the IRS and loaded on to the IRS systems, TAS may be able to assist with delayed refunds if you meet our case criteria. Please review our case criteria tool to determine if TAS may be able to assist. @CandiceS
The TurboTax payment fee is for using the software for tax preparation and tax return filing, we do not ''process'' tax returns or issue refunds. The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund if it's been longer than 21 days since you e-filed. You'll have to speak directly to IRS to find out more about the delay.
When to contact the IRS
What makes refunds late? @Madashell6
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