Hi,
I need help trying to understand what I can do to get TurboTax and TPG to release my refund. I have already talked with IRS and they claim they have sent my refund on April 21st. TPG says my account has "unusual activity". I have uploaded my driver's license to TPG's website as suggested, but I still did not hear back from them.
For context, TPG is apparently the partner company TurboTax uses when you select the "Pay my TurboTax fee with my refund" option. Have I known that is the case, I wouldn't go with this route.
The problem is TPG's customer service is not giving me any direct information. Their phone number does not lead to a human to talk to, and they flat out refused to give me a phone number to speak with someone when I asked through email.
Similarly, TurboTax representatives are completely uneducated when it comes to this "partner" company. And they keep suggesting I should call IRS.
Was anyone able to resolve this mess? I have read that people threatened TPG to lawyer up and had some success.
