try this if you want to find out whats going on.
The IRS telephone number is [phone number removed], and they are available from 7 a.m. – 7 p.m. local time, Monday thru Friday. Accountant Amy Northard offers this cheat-sheet for navigating the IRS phone menu on her blog:
The first question the automated system will ask you is to choose your language.
Once you’ve set your language, don’t choose Option 1 (regarding refund info).
Press 2 for “For answers about you personal income taxes...” instead.
Next, press 1 for “For questions about form you have already submitted...”
Next, press 3 “for all other questions.”
Next, press 2 “for all other questions.”
When the system asks you to enter your SSN or EIN to access your account information, don’t enter anything.
After it asks twice, you will be prompted with another menu.
Next, press 2 for “personal or individual tax related questions”
Finally, press 4 for all other inquiries. The system should then transfer you to an agent.
