Authentic TurboTax agents cannot and would not take your refund. Please clarify what has happened.
Please use this link if you wish to report your situation: Intuit Online Security Center: Contact Us
For more support and what to do next, see:
What to do if you suspect tax-related identity theft
What Is Stolen Identity Refund Fraud? - TurboTax Tax Tips & Videos
Identity Theft: 7 Steps to Reclaiming Your Identity and Keeping it Safe
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