That happened to me. Mine was like that for two months. I finally got through to a human and they said I had to verify my identity. Perhaps, this is your issue as well? I would try calling. You can also go onto the irs website and click the link that talks about verifying identity. All it is is answering questions rewarding your tax return, so make sure you have your tax return handy when on the site. It asks questions like “what did you list on such and such a line as your gross income?”, etc. They are really simple questions to answer. Just make sure you can refer to Your current tax return either on paper or online. They told me you will only be able to complete the questions, if you qualify to prove identity. So if this is your issue, you will be able to complete the answers. If it’s not your issue, you won’t be able to compete. When you first go on the irs site, you will have to set up an account with them, but it’s really easy. If you have an account already, just sign in and go to the part where it says to verify your identity. It’s super quick and easy to complete, as long as you have a copy of the tax return. I hope this helped!
