TurboTax charged you for the service that was provided which is to self prepare and transmit your return to the IRS. Sorry that you are having an issue with the IRS. TurboTax does not issue refunds or Stimulus checks. TurboTax is a tax preparation platform. If you have submitted your return to the IRS, then TurboTax is out of the picture. IRS is forbidden to discuss your information with TurboTax because of privacy laws. Therefore, TurboTax is unaware of your status. All refund inquiries will need to be made to IRS as TurboTax does not have that information.
Just a FYI, you are not alone, this tax season is like no other. The IRS was charged with issuing Stimulus payments while issuing refunds. IRS had to suspend refund activity while issuing the Stimulus payments because the Stimulus checks are priority. Please be patient as IRS is gearing up again to issue refunds.
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