Thank you for your comments. It is unfortunate that things can fall through the cracks as was my case. However a simple solution would be to enhance the "IRS where's my refund" by simply adding additional information when they report that the return is "being processed". Rather that using a lot of detail in the response, they could use codes as to the cause or department working the return - especially when there is an open issue related to the return. These codes could then could then have a cross reference that a filer could view to determine the cause for the delay or extended processing.
