It's been 30 days since I filed with Turbotax and my refund has still not been deposited. How/Where do I check to see if my return is at least processing and not missing?

I tried using the IRS.GOV "where's my return" tool but it keeps saying "We cannot provide any information about your refund." yet Turbotx verifies that the refund was recieved and should be processing. This was 30 days ago now and still no update. No money. No nothing. Is there a number I should call at this point or give it more time?